Customer Service Hours Monday thru Friday, 9:00 AM to 4 PM (Eastern)
Need to Contact us?
Toll Free: 1-866-945-9001
Phone: 561-347-2880
Fax: 561-347-2881 E-Mail: info@bellalivinghomedecor.com Address: Bella Living 279 North Federal Highway
Boca Raton, Fl 33432
Order Fulfillment: USA & Canada; There is always an extra shipping cost to Canada, Alaska, Guam, Puerto Rico or Hawaii shipping to these locations will require addition processing time to ship to these locations. Please email info@bellalivinghomedecor.com for shipping quote for International orders. (Returns from Canada are not accepted)
Payment Methods:We accept Visa, MasterCard, Discover and American Express Cards and Business Checks. Customers may also pay via PayPal checkout
Sales Tax: Florida residents & businesses will be charged 6.00%
: Bella Living does ship some items from our warehouse in South Florida. We do also ship a majority of our goods direct from the manufacturer or importer. Most orders are shipped UPS, FedEx or DHL and most do not require a signature. If a signature is requested, do not sign for your order until you have inspected the contents. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed ("hidden") damage must be filed by you with the freight company as we will have no recourse when the item is signed for.
Freight: (Vanities & Large Orders over 150 Pounds) All of these items are drop-shipped direct from the manufacturer. Please email us a daytime contact phone, sales@bellalivinghomedecor.com , you will be contacted for this information if it is not provided. A representative from the freight company will contact you by phone to arrange delivery, usually within a specific four-hour time period. Please be aware that freight (truck) deliveries are to the curbside only and an additional charge for inside delivery will be required.You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge. Please inspect carefully before signing, all damage must be noted at the time of delivery.
Ship : Each product item has an indication of expected shipping time in it's description, please note these are business days. Add shipping time of up to another week depending on distance to travel. Most orders are shipped direct from our suppliers we do not control ship times but our forecasts are mostly accurate. When you place an order we advise you, in good faith, of expectations and we will let you know if we are subsequently made aware of any unforeseen delay. Sometimes they will ship sooner and sometimes later than expected.
ages:It is of the utmost importance that any damages are reported to us as soon as possible and not later than 5 days from receipt. If you intend to store an item for later use you MUST unpack it and examine for possible hidden damage. No claims will be accepted by shipping companies after 10 days.
Image Disclaimer: Due to the variances in computer monitors and the various settings to brightness and contrast that users may adjust their monitors to, we cannot guarantee with any certainty that the color represented in a product image on your monitor is exactly as it appears in the physical world. Errors and Omissions: While we do our very best to insure that the pricing and product information on our website is accurate, occasionally typographical and informational errors do appear. We apologize for any inconsistency, but reserve the right not to fulfill orders based on incorrect pricing or information.
Warranties: Bella Living limits all warranties or guarantees to those offered by the manufacturer. Most of the items we sell come with Lifetime Warrantees; please consult with us about warrantee policies of individual products.
Ship time indicated for any product item is based on information supplied by the manufacturer / vendor and often represents "typical" turnaround time. However, products, if available, may ship immediately or before the "typical time" indicated. Goods already shipped may not be cancelled.
It is your responsibility to make sure that the goods you intend to order will be suitable for the purpose you have in mind.
: If a customer refuses goods that were to be delivered to them without going through our return process to receive an RMA number, then the customer will be responsible for all return shipping charges including original shipping fees. Bella Living will also charge a 20% Handling Fee to cover its costs with additional processing of the order and treat the refused shipment as a General Return with Restocking Fees.
Returns: Within 30 days and with an RMA number only. Our intention is that you receive goods exactly as described and we will pay freight both ways if we have made a mistake. If a product is defective we will ship another at our expense. Defects must be reported within 10 days of delivery. If a product is damaged in transit, we will help claim insurance from the shipping company, but this must be done within 10 days. If you allow this time to elapse no claims can be made and a return cannot be accepted. Returns from Canada are not accepted. Custom orders cannot be returned. Minimum Order items are not returnable.
Returns for other reasons must be made within 30 days, freight paid, and with an appropriate RMA number. The goods must be in the original packaging and be in re-saleable condition. You will be refunded or credited minus the shipping charges and manufacturer / vendor re-stocking fees of 25% or a minimum of $20. This fee will be reduced to 15% if an order is made for replacement of equal or greater value. Shipping charges we incurred to ship "Free S/H" items will also be charged back to you. Minimum order items and some others may not be returned. Please inquire if the goods you order are returnable and carry a re-stocking fee.
Items that are Non-Returnable
Merchandise with shrink wrap that is missing or torn.
Merchandise that is used or shows signs of installation.
Merchandise that we do not re-sell (sinks, light bulbs, pumps)
Special Order Merchandise
Discontinued Merchandise
Products $15 or less in value.
Special order items cannot be returned once they have been shipped.
We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
All discontinued items and colors are non-refundable or returnable.
All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
Products returned as defective which are found not to be defective are subject to a 20% handling charge.
If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.
If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee.
To ensure a hassle free return, please follow these steps:
Allow 1-3 days for the RMA Number and return instructions to be emailed to you.
Follow the general return instructions in the email we send you and ship the package back via UPS or FedEx. It is advised that you obtain a tracking number, receipt, or confirmation of your shipment. Send your return back to our warehouse for processing.
Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.
Reasons for Restocking Fee
Warehouse & Administrative costs associated with processing & handling a return.
Re-Boxing of Merchandise
Repair of packaging that is defaced with writing, marker or tape.
Products that have missing parts, instructions or packaging materials.
Torn or ripped manufacturer boxes.
Scratched or damaged merchandise.
Cost of putting merchandise back on the shelf and adding to inventory levels
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